YOUR ACCOUNT
How do I create an account?
There are several advantages to creating a customer account with Marie Mize Advanced Skin Care. Creating an account allows you to store billing and shipping information so that you do not have to enter it every time you place an order. For your security, Marie Mize Advanced Skin Care does not store your credit card information. You can conveniently keep track of all purchases made while logged into your account. You also have the opportunity to sign up to receive expert skin care tips and special discounts right to your inbox. To create an account you
can click here.
How do I change or recover my password?
If you have forgotten your password or need to change your password, click on the "Forgot Your Password" link on the account login page. Be sure to enter the email address associated with your account, then click the submit button. You will be emailed a “reset password” link along with direction as to how to recover or change your password.
Some of my account info has changed. How do I update it?
Once you login to your customer account, you can update your account information by clicking on your name at the top of the homepage.
How do I sign up to receive discounts and skin care tips?
There are two ways to subscribe to the Marie Mize Advanced Skin Care mailing list. Scroll down to the footer on the homepage and enter your email address in the space provided below "Sign up and join MM". You may also enter your email info and click the "Sign Up" button on the pop-up that appears periodically when you explore our site. Use discount code "Glow" to receive 20% off your first order in either location.
How do I unsubscribe from the email list?
Click on the "Unsubscribe" link at the bottom of the email received to be removed from our mailing list.
What methods of payment are accepted?
We currently accept Visa, MasterCard, Discover, American Express, and PayPal.
SHIPPING, RETURNS & EXCHANGES
What are my delivery options?
We use USPS and ship for free! To view expedient delivery options click here.
Do you ship internationally?
We currently do not ship internationally.
How do I track my order?
Once your order is shipped, you will receive an email confirming your order including a tracking number with a link so you may track your package.
My order shows delivered, where is it?
Please contact your local post office with the tracking number provided in your email confirmation for any further delivery details. If you are still unable to locate your package through USPS, please email Marie Mize Advanced Skin Care at info@mariemizeskincare.com.
How do I cancel my order?
With our prompt processing for delivery, once you place your order, we are unable to cancel or change the order.
What if a product I order is out of stock or back-ordered?
Generally, all of our items are in-stock. You will be notified by email within 1 business day on back-ordered items with the expected in-stock date. Should an item on your order be out-of-stock, we will notify you via email the expected in-stock date. Your remaining order will ship on time and the out-of-stock item will ship when available at no extra charge to you.
My items were received damaged/defective, what do I do?
If your order is received broken, damaged or defective, you must notify us within 7 business days from receipt of your order by emailing info@mariemizeskincare.com. for further instructions. Please include a photo of the damaged product(s) and a description of what is defective or damaged.
My order is incorrect, what do I do?
If your order is received incorrectly, please notify us within 7 business days from receipt of your order by emailing info@mariemizeskincare.com for further instructions. Your items will be replaced with an identical product at no expense to you.
What is your Return Policy?
We provide a 30-day Money Back Guarantee. We stand by the quality of all Marie Mize Advanced Skin Care products. We want you to be 100% happy with your purchase. If for any reason you are not satisfied with your purchase, we will issue you a refund to the credit card used for your original purchase or exchange an unsatisfactory product for another one if returned within 30 days. Please read our returns/exchanges policy for details on how to process your return or exchange by clicking here.
I returned my order, where is my refund?
We will notify you by email once your refund/exchange has been approved and processed. Once we receive your item, please allow up to 14 business days to process your return and credit your account.
Do I need to pay for shipping a return?
Yes, you are responsible for all shipping costs to return or exchange your item and shipping fees are non-refundable unless the return is a result of damage, defect or error. Please read our returns/exchanges policy for details on how to process your return or exchange by clicking here.
Where do I ship my return?
Marie Mize Advanced Skin Care
c/o A Room of Her Own
720 Capitola Ave. STE D
Capitola, CA 95010
PROMOTIONS/DISCOUNTS
How can I get a discount?
You can receive periodic discounts/promo codes by subscribing to our mailing list.
Where do I enter a promo code or discount code?
Please enter your discount code or promotional code in the discount code field at checkout, then click apply.
THE MARIE MIZE ADVANCED SKIN CARE DIFFERENCE
Why is Marie Mize Advanced Skin Care for mature skin?
In the early stages of development, aesthetician and skin care expert Joan Marie Mize saw a need for a product line specifically geared for mature skin. After 40 years of hands-on experience performing facials with numerous product lines and receiving feedback from many clients, specific active ingredients stood out as the high-performers for noticeable changes to mature skin.
Understanding the importance of the synergy between synthetic ingredients and ingredients derived from natural and organic sources, there are no parabens, phthalates, sulfates, artificial colors or dyes in any of the Marie Mize products.
With this consciousness of responsibly formulated products, the introduction of six products in the line have come to fruition:
Creamy Cleanser - Formulated with Peptides and rich in Vitamin E and Antioxidants. Also contains Olive Leaf Extract to hydrate and calm the skin and Birch Bark Extract to promote skin brightening.
Daily Exfoliating Mint Cleanser - Formulated with AHAs and natural Peppermint and Spearmint Leaf Oils for exfoliating benefits while helping with clogged pores. Also contains Malic Acid, naturally found in apples to brighten the skin and Tartaric Acid naturally found in wine, to help retain hydration.
Lathering Deep Cleanser - Formulated with Probiotic and AHA and BHA ingredients, from a natural source, for exfoliating benefits plus Lactic Acid and Antioxidants. Also contains Yogurt Extract to promote natural exfoliation to increase hydration and Willow Bark extract to exfoliate as it calms and clarifies.
Threefold C Serum - Formulated with three powerful forms of Vitamin C, water soluble and oil soluble, plus Ascorbic Acid to soften lines and wrinkles helping to calm redness and brighten the skin. Also contains Vitamin E for overall skin health.
Performing Peptide Serum - Formulated with concentrated Peptides for a firmer more volumized appearance, reducing the look of fine lines and wrinkles. Also contains White Tea Leaf Extract to reinforce firmer, plumper skin and Frankincense to soften and smooth the skin.
Vita C Moisturizing Lotion - Formulated with a multi-functional hydrating blend of Vitamin C, Antioxidants, Plan Stem Cell Extracts, and volumizing peptides. Also contains Squalene, derived from olives to soften and hydrate the skin and Orange Callus Culture Extract, a plant stem cell extract, to soften fine lines and wrinkles.
I am under 40 years of age, can I use Marie Mize Advanced Skin Care products?
Yes. The formulation of each product is suitable for any skin type. The active ingredients in Marie Mize products, coupled with routine use, could prove to be a preventative measure to pre-mature aging skin.
Will these products make me break-out?
Since Marie Mize Advanced Skin Care was developed by an aesthetician, every measure has been taken to use formulations with the appropriate PH level and ingredients that are non-comedogenic. We are all individuals and there is no guarantee that a product will work for everyone. However, Marie Mize products proved to have a very low break-out response within the focus group study.
How do you know your products work?
Prior to production, 40 women became part of the focus group for Marie Mize Advanced Skin Care. Since Marie Mize products are targeted specifically for mature skin, each person was over 40 years of age with varied skin types and concerns. Another criteria was that each person was currently using a skin care regimen regularly. The focus group used Marie Mize Advanced Skin Care products for over 1 month. The positive feedback, reviews, and impressive visual results were the driving force for Marie Mize Advanced Skin Care to come to fruition. The study was real and you can actually read the testimonials from the actual people that were part of the focus group on this site by clicking here.
Are your products animal tested?
No animal testing.
Are your products suitable for men?
Yes. Men can experience the same benefits using the Marie Mize brand.
I am not sure what my skin needs and the best way to use your products. How can I find out?
Please email your questions to info@mariemizeskincare.com for expert advice. Keep in mind, no medical advice is provided.